Returns & Exchanges

We accept returns within 30 days of the delivery date for a refund or store credit. We also offer exchanges for customers in the US and Canada.

Return Eligibility

To be eligible for a return:

• Items must be sent back within 30 days of the delivery date.

• Items must be unworn, unused, and free of stains, makeup, deodorant, pet hair, or other signs of wear.

• We recommend returning items in their original clear resealable product bag, whenever possible.

• Underwear, socks, gym accessories, posing trunks, and other personal items are FINAL SALE for hygienic reasons.

• Sale and clearance items (items with marked-down prices) are FINAL SALE and are not eligible for return, refund, store credit, or exchange.

Return Shipping Labels

We provide one free return shipping label for your first return with us for US and CA customers. For subsequent orders, return shipping labels are subject to an $8 fee, or are subject to review. At this time, international customers are responsible for the cost of shipping their return back to our facility. We do not provide prepaid return shipping labels for international returns.

Return Processing

Please allow 5–7 business days after your returned item(s) are delivered to our US mailing address for processing.

Please also allow 24–48 hours for a representative to review your return request.

Once your return has been reviewed and approved, your refund or store credit will be processed according to the applicable return method.

Please note: During sale periods and other high-volume periods, processing times may take longer than our standard processing times.

Shipping

International Shipping (outside US + CA): Delivery may take approximately 1–5 weeks, depending on the destination. Shipping times and prices vary. Delivery may also be affected by the amount of time required for your local customs office to clear the package. If customs clearance takes longer, delivery may take longer as well.

Domestic Shipping (US+ CA): Delivery may take approximately 2–5 business days in the US. Canadian delivery may take up to 7 business days for delivery.

Please note: Delivery times are estimates for reference only. Actual delivery times may vary depending on your geographic location, shipping conditions, and how long it takes for your package to clear customs.

Important Notice for Customers Outside North America

All packages are shipped from our North American warehouse.

Third-Party Mail Forwarding Services

Please be aware that Jed North is not responsible for lost or stolen packages or missing items resulting from the use of third-party mail forwarding services.

When using a mail forwarding service, the shipment's delivery to the mail forwarding company is the only tracking and delivery confirmation available to us.

Questions?

For any questions regarding returns or exchanges, please contact:

customer@jednorth.com